Industrial Sales/Account Manager
An established industrial distribution company in the Port Arthur area is seeking an experienced Industrial Sales/Account Manager to manage existing customer accounts, oversee customer orders, and develop strong relationships with industrial clients.
This position will serve as a primary point of contact for assigned customers and will be responsible for ensuring orders, quotes, product requests, and customer needs are handled accurately and efficiently. The ideal candidate will have excellent customer service and communication skills, strong attention to detail, and experience working within an industrial distribution, supply, manufacturing, or related environment.
Job Responsibilities
- Manage and maintain assigned customer accounts while developing strong, long-term business relationships
- Serve as a primary point of contact for customers regarding orders, product availability, pricing, quotes, deliveries, and account needs
- Receive, enter, process, and oversee customer orders from initial request through completion
- Prepare and follow up on quotes and pricing requests
- Review purchase orders and customer requests for accuracy
- Monitor open orders and communicate updates, delays, backorders, or changes to customers
- Coordinate with warehouse, purchasing, shipping, and other departments to ensure customer orders are completed accurately and on time
- Assist customers with identifying products and sourcing materials based on their needs
- Check product availability and coordinate special-order or non-stock items when necessary
- Maintain accurate customer information, pricing, order history, and account documentation within the company system
- Follow up with customers regarding outstanding quotes, current orders, upcoming needs, and additional sales opportunities
- Build relationships with existing customers and identify opportunities to increase sales and expand accounts
- Respond promptly to customer questions, concerns, and service issues
- Work to resolve order discrepancies, delivery issues, returns, or other customer concerns
- Communicate professionally with customers by phone, email, and in person
- Work closely with outside sales representatives and management as needed
- Assist with establishing new customer accounts and maintaining required account documentation
- Monitor customer purchasing activity and communicate significant changes or opportunities to management
- Maintain knowledge of company products, services, inventory, and capabilities
- Provide management with sales, order, and customer account information as requested
- Perform additional sales, customer service, and administrative duties as needed
Qualifications & Requirements
- Previous industrial sales, account management, industrial distribution, or related experience strongly preferred
- Experience working with industrial customers, products, materials, or supplies preferred
- Strong customer service and relationship-building skills
- Excellent verbal and written communication skills
- Strong attention to detail and accuracy
- Ability to manage multiple customer accounts, orders, quotes, and deadlines simultaneously
- Strong organizational and follow-up skills
- Comfortable working with pricing, purchase orders, quotes, invoices, and order documentation
- Proficient computer and data-entry skills
- Experience with Microsoft Office, including Outlook, Word, and Excel
- Ability to learn the company’s inventory/order management software and product lines
- Ability to work independently while also coordinating effectively with sales, purchasing, warehouse, and management teams
- Dependable, professional, self-motivated, and able to take initiative
- Must be comfortable working in a fast-paced industrial distribution environment