CUSTOMER SERVICE OFFICE ASSISTANT
Local Furniture Store in Beaumont seeking Customer Service Office Assistant. This is a full-time opportunity with hire-on potential for the right person!
Main job duties included answering phones, taking messages, greeting and directing guests as they enter the store. Accepting and processing customer payments, issuing receipts, and assisting with delivery/pick-up schedule. General clerical duties will also include, use of industry-specific software, data entry of purchase orders, and general customer information. May be required to assist with other responsibilities and job duties within the office.
All interested candidates must be comfortable working as a team, assisting with scheduling appointments for customers in-store, and coordinating with sales staff to ensure all customer needs are being met. Will be responsible for all aspects of customer relations including product knowledge, customer education, purchases, return policies, warranties, invoicing, and complaints. Must be comfortable working with management to find resolutions to ensure the client’s needs are met.
Interested candidates will need to have strong typing skills, experience with MS Office, Outlook, Excel, and Word, as well as great attention to detail and great time management skills. Candidate must have excellent communication and customer service skills as well. Previous experience in this type of position or similar environment is required, with a minimum of 2 year’s experience. Must have a high school diploma or equivalent.
Must be flexible with scheduling including weekends and holidays.